Frequently Asked Questions
Everything you need to know about our premium electronic accessories.
What is the standard shipping time for Vaku Luxos orders?
We typically process orders within 24-48 hours. Standard shipping usually takes 3 to 7 business days depending on your location.
Are your products covered by a warranty?
Yes, all Vaku Luxos premium accessories come with a limited 6-month warranty covering manufacturing defects to ensure your peace of mind.
What is your return and exchange policy?
We offer a 7-day return policy for unused items in their original packaging. If you receive a damaged or incorrect product, please contact our support team immediately for a replacement.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes within the country, alongside secure prepaid options like Credit/Debit cards, UPI, and Net Banking.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS with a tracking link and AWB number to monitor your package in real-time.
Are Vaku Luxos cases compatible with wireless charging?
Most of our premium cases are designed with high-quality materials that are fully compatible with Qi-standard wireless chargers and MagSafe technology.